The ITS Division of the MnSCU System Office is undertaking a consolidation project of the various Call Centers and Help Desk functions it funds or supports. Several separately managed Help desk functions are now or soon to be managed under one umbrella, the MnSCU Service Desk. The project will involve a change in the administration of the system-wide D2L Help desk beginning July 1, 2012. Faculty and students will still log into the same Help desk URL and find all the same services and FAQs for getting help with D2L.
By consolidating previously separate Help desk functions into a single location, the vision is to create a single point of contact for campus users, making information about whom to contact for which application, less confusing. Additionally cost savings are anticipated through common staffing, cross-training, and enhanced capacity planning.
System office D2L staff from ASA and ITS are working with the ITS Call Center to ensure a seamless transition for users. (Note: The Help desk consolidation project does not include certain call center operations supported by the Academic and Student Affairs Division of MnSCU, such as the MnOnline Call Center operated out of Perham, MN.)